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These terms and conditions govern your use of our website Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to view or purchase from this website, however to retain online record and documentation of your order(s) you will need to register an account with this website.

Use of website

2.1 This website may be used for your own private purposes and in accordance with these terms and conditions.

2.2 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

3.1 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

3.2 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

4.1 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

4.2 When using this website you shall not post or send to or from this website any material: 

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data. 

4.11 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

5.1 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

5.2 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

5.3 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


6.1 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date. 

6.2 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

7.1 We do not accept liability for any loss or damage that you suffer as a result of using this website.

7.2 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Shipping and delivery

8.1 Your order will be processed and delivered without undue delay, no later than 14 days after your order has been placed.

8.2 Please allow for up to 7 working days for delivery following the dispatch of your order.

8.3 You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

8.4 You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

8.5 You agree to forfeit monies paid if you have provided inaccurate delivery information in which the items have been dispatched to and cannot be recovered. You also agree to have any recovery fees deducted from the refunded amount, if the amount paid for your order does not cover the amount required to cover said order, the remaining amount will charged to your account.

Cancellations, returns and refunds

9.1 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

9.2 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

9.3 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

9.4 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

9.5 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

9.6 Goods purchased in error are not subject to the free return procedure, any item purchased in error must be returned at customer own expense.

9.7 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you upon receipt of the returned item(s) and in any event within 14 days of your cancellation.

9.8 It is your duty to inspect the goods upon receipt, if there is damage to or a fault with the product, please inform us within 30 days so we can make preparations to recover and replace the product, or to refund.

9.8.1 If you do discover there is damage to or a fault with the product received, do not discard or try to fix the product, retain it as is until we have provided further instructions. In the event that you discard or try to fix the product without receiving prior instruction from us,

it will be determined that you have accepted the condition of the product and will not be liable for a replacement or a refund.

11.3 All goods specially ordered are not subject to returns and refunds

11.4 Refunds are processed upon receipt of the items back at our showroom. Refunds can only be made to the same card used to make the original purchase. If you bought a product using a promotional code, the amount being refunded will be re-issued as a new code. If you used cash, the refund will be made via BACs refund.

Law and jurisdiction

10.1 These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

10.2 We reserve the right to make any changes to our terms and conditions at any point in time that do not affect your legal rights.

Conditions of sale

11.1 All goods sold are subject to our standard conditions of sale.

11.2 All goods remain the property of Colin Khalid Electricals Ltd and subject to sale until goods are paid for.

Privacy and confidentiality

12.1 All personal data is private and confidential and shall not be provided freely or sold to outside private organisations.

12.2 In the event that we need to contact you regarding your purchase(s), you agree that we may use the information that you have provided to facilitate this process.

12.3 By signing up to our ‘newsletter’ you will be subject to additional periodical contact from us using the email address provided regarding new products, special offers or voucher codes, until you decide to unsubscribe.